Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS ABOUT MENORKINAS®
Here you have the most frequent questions that we find in Menorkinas® every day. We hope you help us to make a purchase easier and easier.
Can I find you in physical stores?
The Menorkinas® can only be found on our website WWW.MENORKINAS.COM
How can I find out what my size is?
You can easily go to choose your size
Can I modify the purchase data?
If you have noticed that you have made an error by entering your personal information during your purchase, write to firstname.lastname@example.org.
I have not received any email with the purchase confirmation, is everything correct?
Once the order has been placed and the payment confirmed, we will send you a confirmation of your purchase by email. If you can not find it in the inbox, remember to check your junk mail tray If you can not find it, write to email@example.com so we can provide you a copy.
How can I request an invoice?
In case you want to request an invoice, you must let us know by sending an email to adminenorkinas.com, including your order number so that we can easily locate it and issue the corresponding invoice.
If for some strange reason you must cancel your purchase once made and confirmed the purchase write us to firstname.lastname@example.org and proceed to cancel your order by refunding this in the following 5 days.
Does the shipping cost me?
All shipments within the European Union are totally free. Although the shipment is assumed by us, those shipments destined for the Canary Islands, Ceuta, Melilla and countries outside the European Union may be subject to customs payments. These taxes vary and are demanded by the local authorities, we can not know their amount, so they will be your responsibility. Keep in mind that if necessary, you must pay the import tariffs when the national authorities bill them.
How long do you take to deliver an order?
The Menorkinas® that are destined for Spain Peninsula, you will receive them between 24 and 72h, although for prudence we usually give a maximum delivery time of 5 days. You have to bear in mind that the transport company does not send shipments on weekends. If they are destined for the Canary Islands, the period can be extended up to 5 days. And if they are destined for an EU country: the delivery time will be 5-7 days. Finally, if your Menorkinas® are destined for a country outside the EU: the delivery time will be 7-10 days.
Can Menorkinas® be exchanged for others?
Of course, if you need to change the Menorkinas®, you have 14 working days to make the change. You have to follow the same steps as in the case of returns. Too easy..
If they do not fit me well, can I return them?
Of course, to make a return, you have 14 working days from the time you receive your Menorkinas®. On our Menorkinas.com website in the returns category you have the steps to follow. Remember the return shipment will always go to your charge
What is the deadline for changes and refunds?
You can request your change or return within 14 days after the delivery of the Menorkinas®.
How are the Menorkinas cleaned?
The cleaning of the Menorkinas® is very simple and fast. Only with water and some soap, even by hand.Applying it in the area you want and letting it dry.When working with natural skins the ease of cleaning is always a lot
If I have requested a refund, how would the refund be made?
The refund is made directly to your Paypal account or to the bank card with which you paid for your purchase, in the 7 days following the moment we received the shoe returned in our warehouse.
What happens if the Menorkinas® that I change or return are used or in poor condition?
Unless your change or return is due to a manufacturing defect, if we notice that the Menorkinas® are damaged, we can demand up to 50% of the amount of the purchase you paid for them.
Does Menorkinas® have any guarantee?
When you buy any product in Menorkinas.com you will have a period of 14 days from the moment you deliver it to them and to return or change them, no clarification is necessary on your part. On the other hand, in addition to the 14 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond manufacturing defects that appear within two years from the delivery of the order. In case of observing any defect, you must inform us as soon as possible after observing the anomaly, informing us in an email to infoenorkinas.com of your order number and the problem observed. Our warranty will cover manufacturing defects.